Job Description:

Job Title: Community Health Worker/Patient Navigator

Location: School Based Services Central

Department: School Based Services

Employment Type: Full-Time

Shift: Mon-Fri, Day shift

Job Summary: Facilitate communication and patient empowerment in interactions with healthcare/social service systems. Troubleshoot barriers to adhering to care. Engage the community through outreach to recruit and engage high-risk patients. Serve as a liaison between health/social services and the community to facilitate access and improve service quality/cultural competence. Assist the care team in developing care management processes. Build individual and community capacity through education, support and advocacy. Collaborate with patients/care teams to overcome barriers to healthcare goals. Connect patients with resources and services.

Location:

Columbia, Missouri, a thriving city nestled in the heart of Mid Missouri, boasting an array of recreational attractions, restaurants, and entertainment options. Immerse yourself in the natural beauty of Finger Lakes State Park, kayaking or relaxing on the beach. Take a stroll through the picturesque University of Missouri campus, admiring its historic buildings and vibrant student culture. Indulge in a culinary adventure downtown, where a variety of restaurants are. There is something for everyone in Columbia, Missouri.

Position Perks and Benefits:

• Competitive hourly rate

• Opportunities for professional growth and advancement

• Friendly and supportive work environment

• Flexible scheduling

• Professional development opportunities

• Recognition and reward programs

• Paid time off and holidays

• Health, dental, and vision insurance

• 401(k) plan with company match

Key Responsibilities:

• Facilitate communication and patient empowerment with healthcare/social services

• Troubleshoot barriers to patient adherence to care

• Engage community through outreach to recruit/engage high-risk patients

• Serve as liaison between health/social services and community

• Assist care team in developing care management processes

• Build individual and community capacity through education, support, advocacy

• Collaborate with patients/teams to overcome barriers to healthcare goals

• Connect patients with community resources and health center services

• Follow-up with patients via calls, home visits, other settings

• Conduct public education on availability of qualified health plans (QHPs)

• Distribute impartial QHP enrollment information

• Facilitate QHP enrollment by assisting with options, eligibility, forms

• Provide culturally/linguistically appropriate information

• Other duties as assigned

Education and/or Experience Qualifications:

• Bachelor's degree in related field preferred; High school diploma required

• 2+ years experience in community health, human services, healthcare preferred

• Desirable experience: customer service, patient/peer coaching, medical interaction, community relations, outreach, data entry, public speaking

Knowledge, Skills, and Abilities:

• Knowledge of harm reduction, motivational interviewing, treatment modalities

• Knowledge of local community culture and values

• Knowledge of customer service principles and processes

• Ability to listen attentively and understand others

• Ability to communicate information and ideas clearly

• Proficient in Microsoft Excel

• Excellent verbal and written communication skills

Supervisory Requirements:

• None

Employment Requirements:

• Evidence of being free from infectious/contagious disease

• TB test

• Successful criminal/child abuse background checks

• Complete New Hire Orientation within 30 days

• Complete all training requirements including Relias within 2 weeks

• Achieve 36 hour training requirement per regulations (MO staff)

• First Aid certification within 3 months

• CPR certification within 3 months

• Behavioral management training within 30 days

• Complete "Direct Service Expectations" within 30 days

• Extensive knowledge of policies, procedures, regulations for assigned program

• Valid driver's license in state of residence

Physical Requirements:

• Sedentary work - exerting up to 10 lbs of force occasionally

• Primarily sitting, with some standing/walking briefly

• Meets criteria for sedentary work per ADA

For the FQHC Foster Care portion:

Job Title: Community Health Worker (Foster Care)

Key Responsibilities:

• Assist foster parents in accessing medical, dental, behavioral health care for children

• Conduct SDOH screening using PRAPARE Assessments for children/foster families

• Provide care coordination - facilitating transitions, referrals, follow-up

• Make referrals and connections to community resources for basic social needs

• Other duties as assigned

Education and/or Experience Qualifications:

• Preference for CHW with lived experience:

• As a child in MO foster care

• As a parent in MO foster care

• Adopted from foster care

• Worked/volunteered with child welfare, advocacy, justice, behavioral health org

• Bachelor's degree in Social Work, Psychology, Public Health, Health Ed or related

• 2+ years experience in community health, human services, healthcare preferred

Knowledge, Skills, and Abilities:

• Same as general CHW/Patient Navigator role

Employment Requirements:

• Evidence of being free from infectious/contagious disease

• TB test

• Successful criminal/child abuse background checks

• Complete New Hire Orientation within 30 days

• Complete all training requirements including Relias within 2 weeks

• CHW training program

• Education on MO Foster Care program

• Trauma-informed training

• Training on behavioral health conditions in children

• Training on suicide prevention and substance use

• First Aid certification within 3 months

• CPR certification within 3 months

• Behavioral management training within 30 days

• Complete "Direct Service Expectations" within 30 days

• Extensive knowledge of policies, procedures, regulations for assigned program

• Valid driver's license in state of residence

Physical Requirements:

• Same as general CHW/Patient Navigator role

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees