Veterinary Assistant, Client Care Representative

Location: Mt. Uniacke, NS

Full-time and Part-time positions

The newly opened Uniacke Lakes Animal Hospital welcomes you to help us grow our amazing hospital support team! We have full-time and part-time opportunities for experienced Veterinary Assistants, Technician Assistants, Animal Care Attendants, and client care/ veterinary receptionist roles.

At our small animal hospital, we strive to provide customer service we are proud of and treat our clients like family. Our business will be an active member in the community and we work as partners with our clients to provide the best quality care for their pets. Having a great culture is essential to our team. We work hard every day and want to have a good time in and out of the hospital. We enjoy fun activities together outside of work, celebrate events/wins, seek regular feedback from every team member and strive to improve as a place of work.

This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in an important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! Responsibilities will vary depending on experience, and we will provide training and development with all roles for additional client care reception desk support. Candidates with advanced experiences in animal handling and care will also have opportunities to contribute in different areas throughout the hospital.

• Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and creating a welcoming environment 

• Ability to answer a multiline phone system and track and book appointments effectively 

• Take initiative and work independently 

• Scheduling appointments; Admitting and discharging pet patients

• Invoicing/billing; creating estimates and processing payments

• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

• Ability to use a computer-based booking and records system (we will provide training on our specific system)

• Willingness to learn more regarding; veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments

• A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset

Schedules:

• We are open to part-time and full-time schedules

• All associates work a rotating schedule that includes some evenings and Saturday shifts, but no overnights, no Sundays or on-call options.

• The option for only evenings can be reviewed as well

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!

• VCA Canada Student Loan RRSP Program – Ask us more!

• Competitive wages and benefits!

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Extensive online anytime-anywhere access to journals and textbooks

• Employee Assistance Program to support your health and wellbeing

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

About us: Uniacke Lakes Animal Hospital (http://uniackelakesanimalhospital.ca/) This beautiful two-story building is located only minutes from the highway near the heart of Mount Uniacke. This location aims to provide veterinary services to all areas of Hants County and beyond. With extensive parking, this veterinary hospital will be easily accessible. As a full-service small animal veterinary hospital, Uniacke Lakes Animal Hospital will offer an array of services to the community, including routine medical care, surgery, dentistry, and retail sales.

Click "Apply Now" and join our team!

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal-opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.