Position is located 22 west of Menominee in Pound, WI

PAY RANGE:  $15.50 - $28.50 

Pay based on qualifications and experience.

Essential Job Duties:

• Provide exceptional service to our customers.
• Process customer orders--including order entry, arrange shipping, generate required bill of lading and/or custom papers for shipments, and process invoicing. Requires excellent oral and written communication skills and proficiency with data entry while maintaining accuracy in a fast-paced environment.
• Coordinate orders for customer pickup, small package, common carrier, export, and Patz Truck.
• Maintain accurate freight rates and appropriate discount programs. General knowledge of logistics and geography is beneficial.
• File damage and shortage claims with shipping companies.
• Advise customers of order changes, shipping and delivery dates, price changes, terms of sale, or other conditions in accordance with policies.
• Refer product inquiries to Technical Support Department for clarification of application, specifications, part numbers or other technical information from standard data.
• Assist and/or back-up others on the Customer Service team and other departments as needed.
• Maintain Patz Trucking Services scheduling, freight rates, applicable fuel surcharges, and promotion of the service.
• Maintain department procedures and reference manuals.
• Assist in the coordination and organization of office projects.
• Look for ways to increase savings, efficiency, and productivity.
• Manage multiple projects and multitask in an organized manner to meet deadlines.
• Enter Customer Acceptance Certification/Warranty Registration forms.
• Assist with Marketing requests as needed, including printing requests for literature, updating shared company manuals and documents, and collaborating with Marketing Services team to complete various Marketing projects.
• Provide backup for daily cash posting and day end sales posting.
• Assist with dealer contract file maintenance.
• Perform other related duties as assigned.