Manager, Sales Operations

Reports To

Director, Sales Strategy & Operations

Location

Halifax, NS

Type

Salaried, Full-time

Closing Date

May 10th, 2024

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2022 that ended July 2, 2022, the company generated sales of more than $68 billion USD.

Sysco, one of Canada’s Best Employers 2023, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada

For a full list of opportunities, visit www.sysco.ca/careers

Role:

Through the direction of the Director, Sales Strategy & Operations, this position will lead the deployment of a standardized sales initiatives, programs, sales process and sales practices to ensure consistency and effectiveness of sales associates in order to achieve region’s financial goals. The manager will also manage the performance management tools, processes, and reports utilized by sales leadership to ensure high-performance of sales organization. They will work cross-functionally across sales, revenue management and finance to support financial plan objectives. This role will support the deployment of all centre led strategies, technology, programs, initiatives and events/meetings at the regional level.

Role Responsibilities:

• Drives the implementation of standardized sales process and sales practices, and performance management tools and processes throughout the entire salesforce

• Leads sales forecasting, planning, and processes used within the sales organization

• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts

• Assists in all RFG initiative roll outs, centre led strategies, regional deployments.

• Assists in the development and reporting of key performance metrics to help drive increasing Sales productivity

• Assists with annual planning and monthly forecasting processes to support sales leadership team

• Analyzes performance and productivity data to support coaching/performance management efforts carried out by regional sales leaders

• Understands key metrics to include outside data, year over year performance and run rates in relationship to overall company goals with a bottom-up approach

• Works directly with Sales Operations leadership on business-critical reporting needs

• Ensures that the best tools, training, and resources are available to the sales organization (across disciplines – local sales, contract sales, business development, and specialists)

• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts (CRM platform)

• Stays current with Sysco’s value-added offerings and technology solutions, including but not limited to customer-facing reporting tools

• Develops strong working relationships with regional sales organization, finance, merchandising, and revenue management

• Learns quickly when facing new challenges; thrives on fast-paced environment

• Adapts well to change and views new experiences as growth opportunities

• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.

• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.

• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.

• Perform other duties as assigned.

Qualifications/Skills/Job Requirements (About you):

• 5 years sales experience

• 2+ years of experience leading a business-to-business sales team in a professional sales environment

• Bachelor’s degree in a related field or equivalent experience

• Solid analytical problem-solving skills, including familiarity with analyzing reports & deriving insights from data

• Ability to express information in terms of profit and loss, food cost and expense ratio

• Strong financial acumen and ability to properly plan and execute business plans

• Embraces change and champions corporate initiatives

• Demonstrated ability to coach and mentor peers and associates

• Flexible; readily accepts change; open to new ideas

• Demonstrated ability to apply business financial knowledge to support growth and to provide meaningful analytics

• Strong interpersonal skills and ability to work with and influence a variety of key stakeholders

• Strong communication skills: ability to effectively communicate with internal and external teams

• Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth

• Proficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook)

• Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time

• Proactive, self-directed, with the ability to structure a weekly schedule to be successful

• Understanding of marketing principles, product lines, ordering procedures

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca/careers

Our Purpose:

Connecting the world to share food and care for one another

Our Mission:

Delivering success for our customers through industry-leading people, products and solutions

Our Identity:

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here’s a sample of the many benefits Sysco colleagues enjoy:

Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(*benefits may vary based on location or bargaining unit)