Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Building Construction Products (BCP) division is hiring an Aftermarket Lifecyle Manager .

BCP’s Services Growth team has an overall objective to deliver the divisional OIA targets for Services Revenue and OPACC and enact the Grow, Improve, Embed strategy. Working for the Director for Attachments and Aftermarket, this role leads a team focused on providing central resources to BCP product groups to deliver aftermarket growth and lead BCP’s strategy in key areas.

This role’s team is responsible for:

• Growing parts profitability

• Improving parts availability

• Embedding aftermarket in our engineering, supply chain, machine new product introductions and divisional communications

• Aftermarket and machine population data analytics and insights

• Ownership of BCP product service and opportunity data

• Leading delivery for BCP customer value agreements and prioritize service event goals

• Advising on product group relevant strategies for services (e.g. connectivity)

Role Summary: Overall, this role maximizes services growth through creating, implementing, and managing strategic business development initiatives within the BCP Division. This role requires strong network building and influencing skills to lead engagement with enterprise partners such as; PSLD, AMO’s, IPSD, CISD, Cat Digital & Parts Pricing teams.

What You’ll Do

• Monitor and manage key initiatives to ensure departmental goals are met.

• Direct staff and functions for developing new markets, new channels and new lines of business; taking effective measures to control operation cost.

• Monitor market share, revenue, cost and inventory.

• Monitor and communicate factors which will positively impact profitability.

• Direct aftermarket within new product introduction strategy and deliverables.

• Build a team with strong EI results.

• Build relationships with enterprise partners leveraging them for BCP growth.

What You Have (Skills for Success)

• Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Consulting : Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Top Candidates Will Also Have (Desired Experience)

• Extensive project / program management experience

• Aftermarket product or lifecycle experience

• New product introduction (NPI) experience

• Data analysis, interpretation and storytelling experience

• Prior experience leading teams

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Job Title: Aftermarket Lifecyle Manager

Contract: Permanent

Salary: £80,000-£95,000 depending on experience

Benefits: 27 days annual leave + bank holidays, 30% bonus, Car allowance, Flexible Buy in Benefits such as Private Medical, Healthcare, Vison & Dental schemes and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking

Location: Desford, Leicestershire

Hours: 37.50

Closing Date: 20th May

Job Reference: R0000255447

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers

succeed.

Your Impact Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we

are building a better world, so we can all enjoy living in it.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.