Job Description:

Provides support and various tasks related to the patient record system including customer assistance.

Hours are 10:30a- 7:00 pm M-F No Weekends

Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Avoids overlays and duplicate patient medical records. Follows procedures when identifying a patient and applying the patient identification bracelet. Registers patients during downtime following downtime procedures and enters data into registration system immediately upon system availability.

• Obtains and explains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verifies information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization if not verified by PASC. Completes the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for and processes non-covered services and waiver of liability (ABN) through automated screening at time of service.

• Informs self-pay patients of liability due, prepayment requirements and coordinates screening of alternate funding sources if applicable. Prepares estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refers potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Coordinates with clinical areas and other ancillary departments to obtain accurate orders in order to establish patient financial expectations.

• Collects patient payments and provides accurate receipt. Posts all payments in system. Reconciles receipts with cash collected and completes required balancing forms. Documents patient account notes for all interactions/transactions.

• Maintains departmental and/or individual work queues and reports as required. Explains/answers patient billing inquiries and interprets statement data to resolve accounts. Escalates account issues which cannot be resolved. Updates the emergency department room tracking system, if applicable.

• Meets departmental productivity and quality standards.

• Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

• Performs other duties as assigned.

Minimum Qualifications

Preferred

Previous hospital/medical office, medical insurance and/or customer service experience is preferred

Preferred experience with Epic or other EMR, preferred experience with customer service, preferred experience with insurance verification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General understanding of or interest in psychology/sociology/behavioral and mental health

• Basic computer knowledge including experience with Microsoft Office Suite

• Respects and appreciates individual differences in perspective and background; recognizes others as individuals by showing respect for their beliefs/values and treating them with fairness and understanding.

• Understands the organization's mission, vision, values, and strategies and how they shape the organization and integrates the mission, vision and values into departmental activities and uses them as a guide in decision-making.

• Understands how the organization operates and evaluates the impact of his/her decisions on other work teams, promoting teamwork across the organization.

Physical Requirements:

• Interact with others by effectively communicating, both orally and in writing.

• Operate computers and other office equipment requiring the ability to move fingers and hands.

• See and read computer monitors and documents

• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Anticipated job posting close date:

05/26/2024

Location:

Mount St Vincent Home

Work City:

Denver

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.29 - $23.69

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called Select Health, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.

Learn more about diversity at Intermountain, here. (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/)

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!